BLACK FRIDAY SALE NOW ON
10% OFF WHEN YOU SIGN UP TO THE GIRO NEWSLETTER
FREE STANDARD DELIVERY ON ORDERS OVER £50
EXTENDED FREE RETURNS

We hope that you are pleased with your purchase and the service you've received from Giro. However, if there is something you are not happy with, you can get in touch with the Giro Customer Services team so that we can resolve your issue.

COMPLAINT HANDLING AND DISPUTE RESOLUTION PROCESS

Contact us straight away about your issue.

In the first instance, email the Giro Customer Service team as soon as possible.

If possible, please provide a telephone number so we can call you. 

Emailcustomer.service@giro.co.uk or write to us at:

Giro UK Customer Service

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

ESCALATING THE COMPLAINT

If after contacting us you feel we haven't resolved your complaint, please contact our Head of Customer Service:

Head of Giro Customer Service

Unit 4 

Roundhouse Road 

Faverdale Industrial Estate 

Darlington 

DL3 0UR

Emailcs.manager@giro.co.uk

Top