How do I make sure my helemet fits properly?

To work properly, a helmet must fit correctly and be worn properly. In order to offer you the best fit possible, Giro makes helmets in many sizes:

Note that Youth Launch and Crue snow helmets follow the same sizing as Youth Dime.

HOW TO MEASURE YOUR SIZE

Wrap a tape measure around your head, keeping the tape level from front to back. Note the measurement and use the size chart as a guide.

HOW TO ADJUST THE FIT

If the helmet is not comfortable and stable on your head, or you are unsure about the helmet’s fit, please follow the below steps to check;

Step 1: Adjust the fit system at the rear of the helmet for a snug, secure fit. Some helmets also include a vertical tuning feature that allows you to adjust the fore/aft tilt, for optimal positioning on your head.

Step 2: Adjust the straps so that they sit just below the earlobes.

Step 3: Adjust the buckle so that it rests against the back of the jaw/throat.

Step 4: Adjust the interior pads if needed.

Step 5: Check the fit to make sure helmet is comfortable and secure. It should not roll forward or back, or be able to slide off.

 

What kind of warranty does my helmet come with?

Any Giro helmet determined by Giro to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. If you have questions regarding the warranty coverage on your helmet please contact us.

This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

 

How can I obtain replacement parts for my helmet?

Please use this link to visit the spares section of giro.co.uk for all available parts in the UK.

 

Can I paint my helmet?

Giro does not recommend paints or solvents of any kind be used on the helmets. They can damage a helmet so that its protective capabilities are significantly reduced.

 

How often should a helmet be replaced?

Giro has a general recommendation of replacing your helmet every three (3) years. If you are unsure of the condition of your helmet, or whether it should be replaced please contact us.

 

What should I do if my helmet becomes damaged?

Helmets don’t last forever. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner or any other damage) don’t use it. Some or all of the helmet’s protective capacity is used up when impacted, and the damage to a helmet is not always visible. If you have any questions about your helmet please contact us.

 

How do I store my helmet?

After each use, allow the helmet to air dry and then store it in a cool, dry place where it won’t get damaged.

Note that excessive heat can damage your helmet. For example, in direct sunlight a dark gear bag, the interior of a car, or car boot can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.

 

How do I take care of my helmet?

Helmets are made of materials that can be damaged by many commonly available cleaners. Petroleum based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced. Many times this damage is not visible. For best results, clean the helmet using a soft cloth or sponge, warm water and mild soap (such as a washing-up liquid).

 

Does Giro have a crash replacement scheme?

If your Giro helmet has been involved in an accident, you may be eligible for a discount on a new Giro replacement helmet.

To participate in the scheme you must have purchased your helmet within the last two years from a UK or Irish retailer and be a resident in the UK or Ireland.

To take advantage of this scheme all you need to do is drop us an email with the below information;

A picture of the damaged helmet

A covering letter detailing the information of the accident

Proof of purchase of the damaged helmet

Details of which replacement helmet you would like. (Model, size and colour)

Your full name and address

Contact telephone number

 

Please send the above information to customer.services@giro.co.uk and our dedicated team will contact you and arrange the order for your replacement helmet.

 

How to fit Giro cycling shoes?

HOW TO FIND YOUR SIZE

Giro cycling shoes are available in Men’s, Women’s and High Volume sizes to ensure a comfortable, supportive fit. Use this size chart as a guide or ask for your retailer for assistance.

WHICH FIT IS RIGHT FOR YOU?

Performance Fit: The Giro Performance Fit supports a low- to mid-volume foot comfortably and securely. It is the most common option.

High-Volume Fit: The Giro HV Fit is designed for feet with extra width (D to EE), greater overall volume or extra tall instep. It may also provide the best fit if you use a custom orthotic, since they can be thicker than our stock footbeds.

Women’s Performance Fit: The Giro Women’s Performance Fit is designed with lower volume compared to the standard Performance Fit, with a narrower heel cup & narrower forefoot width.

Which pedals are compatible with Giro shoes?

Giro shoes have been designed to be compatible with the most popular clipless pedal and cleat systems for the type of riding they are intended for. To ensure compatibility, please read the instructions provided with your clipless pedals to confirm specifications and proper installation, maintenance recommendations and adjustment of the cleat and pedal system.

Note that some pedal systems may require the use of an adapter. If you have additional questions about pedal compatibility please contact us.

How should the pedal cleats be attached to the shoe (if the shoes are desinged for clipless pedal systems)?
CLEAT INSTALLATION: Install cleat system as described in the drawings below or follow the instructions provided with your pedals.


See Diagram 1.

CLEAT POSITIONING: Cleat positioning is a matter of personal choice, and can affect your riding comfort, power and efficiency. Positioning the cleat over the ball of the foot or slightly forward should maximize your power output. Positioning the cleat slightly behind the ball of the foot may increase comfort.

When you first attach cleats to the shoe sole, temporarily tighten cleat bolts to 22 in. lbs. (2.4Nm).

Once you have determined the optimal cleat position, firmly tighten the cleat mounting bolts. For final mounting, recommended cleat bolt torque is 41-52 in. lbs. (5-6Nm). Do not over-tighten bolts! We recommend that you follow the torque instructions for the cleat system and use those specifications if they indicate lower torque settings. 6Nm should never be exceeded when attaching the cleats!

BEFORE RIDING

Before riding in your new shoes with cleats and clipless pedals, you should practice using the shoe and clipless system.
Practice clipping-in and -out of the pedal while keeping one foot on the ground to maintain balance.
When riding for the first time, find a clear area to practice clipping-in and -out of the pedal system until the motion becomes familiar.

 

How do I adjust the arch support in Giro shoes?

If your shoes feature a footbed with non-adjustable arch, you can purchase our SuperNatural Fit Kit as an upgrade, and swap out the footbeds. If your shoes are equipped with our adjustable SuperNatural Fit Kit Insoles, you can choose from the three different arch supports supplied with the kit to customize fit and feel of the shoes to meet your needs:

Large arch support = maximum height and support
Medium arch support = medium height and support
Small arch support = lowest height and support
We generally recommend that you choose the arch support that most closely matches to the contours of your arches or the insole of your existing cycling shoes, and provides you with the most comfortable fit in the shoe.

To adjust the arch support for best fit and maximum comfort, simply follow these guidelines:

STEP 1: Try the shoe with the installed Medium (orange colour) arch support. You may want to ride with the stock setting to see how it feels during a normal ride.

STEP 2: If the arch feels too high (arch presses uncomfortably into your foot) or too low (arch feels unsupported or flat) you may want to try a different level of arch support.

STEP 3: To change the level of support, simply remove the insole from the shoe and peel off the arch support attached to the bottom of the insole. Then install a different arch support based on your desire for more or less arch support.

STEP 4: Once you’ve set the arches to your preferred level of support, we recommend that you take the extra arch supports along on a test ride in case you want to make changes once you’re on the bike.

NOTE: If you are experiencing any lateral discomfort (on the outside edge of your feet), try a lower arch support. If you are experiencing cramping or hot spots under the feet, try a higher arch support. You should always consult with your local bicycle fit expert to tune your fit for maximum comfort and performance, especially if you experience any significant or consistent pain while riding.

 

How to clean and care for Giro shoes?

When properly cared for, your new Giro cycling shoes will offer many miles of performance.

To clean shoes covered in mud, dirt or road grime, wipe them clean with a damp sponge or cloth.
Never clean shoes in the washing machine.
Do not clean your shoes using strong detergents or abrasive pads or brushes.
Do not expose your shoes to extreme heat. Using a fire, radiator, blow dryer or other heat source to dry your shoes can damage them and void warranty.
Shoes and pedals may not engage properly in cleats that are dirty or worn. Regularly check cleats and cleat area for dirt or debris and replace worn cleats as needed or recommended by pedal manufacturer.
If shoes become wet, you can stuff them with newspaper to help absorb moisture and maintain shape. In most cases newspaper will dry wet shoes overnight.

 

Can I replace small parts on my shoes?

We offer replacement part kits for the ratcheting buckles and straps, as well as the pedal cleat inserts and toe spikes (for MTB shoes). We also offer replacement parts for the walking pads on some models. You can order these parts through your local authorised Giro Footwear dealer, or through the website directly using this link. Note that you should only use Giro replacement parts and/or those available via Giro, since other parts can void the warranty on your Giro shoes.

 

Do Giro MTB shoes accept toe spikes?

Many Giro MTB shoes are designed to accommodate the use of toe spikes when additional traction is needed for walking. Some models are packaged with toe spikes, which can be easily installed with the supplied wrench. Please note that due to the design differences between various brands and styles of toe spikes in the market, the use of toe spikes other than those supplied with Giro shoes or those available via Giro, can void the warranty on your Giro shoes.

 

What is the warranty policy for Giro shoes?

Giro cycling shoes determined by Giro to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. If you have questions regarding the warranty coverage on your shoes please contact us.

 

How do I find my glove size?

Giro gloves are available in Men’s, Women’s and Youth sizes and tailored to the needs of cyclists. While we strive for the most consistent fit possible, some glove models may fit differently than others. For instance, leather gloves will stretch and “break-in” with time and use, so they may feel snug when new compared to similar synthetic glove designs. Also, winter gloves are designed to have a little more interior volume in order to trap heat, so they may feel roomier than a comparable mountain bike or long-finger road glove.

 

WHICH GLOVE IS RIGHT FOR ME?

Road Gloves: Short-finger designs provide a layer of protection and enhanced grip at the handlebars. Padding enhances comfort by reducing vibration and shock from rough road surfaces.

Dirt Gloves: Full-finger designs offer extra coverage to protect hands from falls, grit and grime, as well as enhancing grip of the bars. Padding helps to reduce impact energy without compromising grip or bar feel.

Winter Gloves: Winter gloves help to insulate against cold & moisture without compromising comfort or control at the handlebars. Every model offers a suggested temperature rating to help ensure you’re properly prepared.

 

WHAT IS MY SIZE?

Measure the length and diameter of your hand as illustrated, and use the corresponding chart to determine your size.

Hand Width: Wrap the tape measure around your hand at the widest part of the palm, and lightly close your hand before taking the measurement. This is your Hand Width measurement.

Hand Length: Use a tape measure to determine the length of your hand from the tip of your longest finger to the base of your palm at the wrist. This is your Hand Length measurement.

 

How to clean my Giro gloves?

Synthetic Gloves - For best results, clean the gloves using lukewarm water and a mild liquid soap or cleaner. Then allow the gloves to air dry away from direct sunlight. When almost dry, you can put the gloves on to give them shape, and then gently remove them. Make sure they are laid flat.

Leather Gloves / Leather Palm Gloves - For gloves with leather, extra care will help to extend the life of the gloves, and a good leather conditioner can help to keep the leather supple since washing can damage it.

STEP 1: Use lukewarm water and mild soap to gently wash the glove (you can wear the glove while washing to help maintain the glove’s shape).

STEP 2: Gently pat dry with a towel to remove excess water.

STEP 3: You can put the gloves on to give them shape, and then gently remove them. Make sure they are laid flat.

STEP 4: Hang to air dry away from heat or direct sunlight.

STEP 5: When almost dry, you can put the gloves on to give them shape. You can also gently rub a good leather conditioner into the leather to help keep it supple.

NOTE: Never dry clean, bleach or tumble dry!

 

How to store gloves when not in use?

After each use remove the gloves carefully, lay them flat, and allow the gloves to air dry in an open area. Then store in a cool, dry place.

 

What is the warranty policy for Giro gloves?

Giro cycling gloves determined by Giro to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. If you have questions regarding the warranty coverage on your shoes please contact us.

This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

 

How to clean my Giro apparel?

Please refer to the garment label for instructions specific to the item of clothing.

As a general rule, machine wash cold with like colours. Do not bleach, do not dry clean.

Only tumble dry or iron garments where the label specifically says this is acceptable.

 

What is the warranty policy for Giro apparel?

Giro cycling apparel determined by Giro to be defective in materials or workmanship within one (1) year from the date of original purchase will be repaired or replaced, at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. If you have questions regarding the warranty coverage on your shoes please contact us.

This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

 

What is the warranty policy for Giro snow helmets and goggles?

If your Giro snow helmet or goggle is found to be faulty, we will warrant your helmet or goggle for the lifetime of the product, and we will, at our sole option, either repair or replace your product free of charge. This does not affect your statutory consumer rights.