We hope that you're pleased with any purchase you've made or service you've received from Giro. However, if there's something you're not happy with, ensure you get in touch with the Giro Customer Services team so that we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away.

In the first instance, call or email the Giro Customer Services team as soon as possible.

If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

Tel: +44 (0) 1325 638600

Email us on : customer.services@giro.co.uk

By post

Giro Customer Services
Unit 4
Roundhouse Road
Faverdale Industrial Estate
Darlington
DL3 0UR

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Head of Giro Customer Services
Unit 4
Roundhouse Road
Faverdale Industrial Estate
Darlington
DL3 0UR

Email Address: cs.manager@giro.co.uk