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Help & Contact

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  • CHRISTMAS 2021 DELIVERY AND EXTENDED RETURNS INFORMATION

    Christmas Opening Times

    Outside of normal weekend closures, we will additionally be closed for dispatch and customer services on:

    • Friday 24th December 2021
    • Monday 27th December 2021
    • Tuesday 28th December 2021
    • Friday 31st December 2021
    • Monday 3rd January 2022

    Normal service will resume Tuesday 4th January 2021.

    Christmas Delivery 

    Orders placed on Friday 17th December 2021 will be dispatched on Monday 20th December 2021 with delivery expected by Friday 24th December 2021*.

    *We do not offer guaranteed delivery and cannot be held liable for delays caused by our courier partners.

    While our courier is operating until Christmas Eve, with the ongoing pandemic and increased workload on deliveries during the Christmas period, we advise that orders for Christmas should be ordered by 2pm on Friday 17th of December 2021. 

    Extended Returns 

    For peace of mind, we have extended our returns policy for the Christmas period. 

    All items, provided they are in a resalable condition as outlined in the return’s policy, purchased between November 8th 2021 and December 31st 2021 can be returned up to the 31st of January 2022.

  • CAN I EXCHANGE AN ITEM?

    We’re sorry we won’t be able to exchange your item. If you would like a different product or size you will need to place a new order so we can get it to you as quickly as possible. We will then process your return and refund for the items you have sent back.

  • CAN I HAVE MY PARCEL REDIRECTED TO A DIFFERENT ADDRESS?

    For your security, once you have checked out, we aren't able to change the address your order is being sent to. Don't worry- if you're not in when a delivery is attempted our courier will leave a card advising how to arrange a re-delivery or where you can pick up your parcel.

  • CAN I TRACK MY ORDER?

    We work closely with our delivery partners to deliver your parcel safely and to allow you to take delivery of your goods in a way that suits you.

    If you have not received an email confirmation with your tracking information, please use the Contact Us page to speak to our Customer Service team here.

  • MISSING, INCOMPLETE, OR DAMAGED ORDERS

    For damaged products, incomplete orders, or orders that don't arrive within the expected time period, please email our Customer Services team here and attach a picture of the issue if possible.

  • OUT OF STOCK ORDERS

    If the item is out of stock, you won’t be able to place your order however our Customer Service team may be able to provide an estimated delivery date for you. If you have placed an order and we find that the item is no longer available we will get in touch to let you know and process a refund back to the card you paid with.

  • REFUND POLICY

    All refunds will be processed within 14 days of your item being returned according to the payment method used below:

    Credit / Debit Card

    If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.

    PayPal

    If you paid online using PayPal we will process your refund to your PayPal account.

    All refunds will be processed within 14 days of your item being returned.

    EWallet

    If you paid online using your account EWallet we will process your refund to your EWallet account.

  • WHAT DOES YOUR ORDER STATUS MEAN?

    Payment Received - We have received your order but we haven't processed it yet.

    Awaiting Dispatch - Your order is in the warehouse being picked/packed.

    Order Dispatched - We have completed your order in our warehouse. Once the courier has collected it, you will receive confirmation from them. 

  • WHAT IF I AM NOT IN WHEN YOU MAKE A DELIVERY?

    The courier will keep you updated on the date and time of your delivery via a series of emails or text messages.

    If you are not going to be in when they arrive, the courier may decide to leave the parcel with a neighbour, leave a card to advise how you can arrange a re-delivery, or instructions on where you can pick up your parcel. Certain couriers allow you to amend the delivery instructions by following the link provided in their email or text communications.

  • WHAT’S YOUR RETURN POLICY?

    If you’ve changed your mind or simply decide that your Giro product isn’t right, you can return your item to us for FREE within 30 days of receipt.

    You will naturally wish to inspect the products you order and check for compatibility. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition.

    Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.

    We do not accept, used, altered, or damaged items.

    We may not be able to issue you a refund if the value of an item is diminished by something that you have done for example;

    • Fitted
    • Broken
    • Marked / Stratched
    • Oil Contamination

    The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Giro UK cannot accept responsibility for returned parcels that are not delivered to us.

    Only items purchased at www.giro.co.uk can be returned to us. Products purchased from another Giro retailer must be returned to the original retailer where the purchase was made. 

  • WHERE SHOULD I SEND MY RETURNS?

    If you are returning item(s) to us please send them to:

    Giro UK Online Returns

    Unit 4 Roundhouse Road

    Faverdale Industrial Estate

    Darlington

    County Durham

    DL3 0UR

    United Kingdom

    How to use our FREE RETURNS

    Follow the steps on your printed returns form inside the package. If you have misplaced your form, you can download another copy here

    1.   Complete the returns form. 

    2.   Create a free Royal Mail Returns label for the package you wish to return. To do this go to:

    http://www.royalmail.com/track-my-return/create/3735

    3.   Download your free returns label and print it at home*

    4.   Place the Returns Form in the package

    5.   Take your parcel to your local Post Office.

    *Royal Mail Post Offices and selected Royal Mail Customer Service Points (CSP) can also print the label for you. Take the email and your packaged item to a Post Office® branch or Royal Mail Customer Service Point (CSP). They will scan the QR code and print the label for you. Use the location finder on the Royal Mail website and look for ‘Label printing' is available under 'facilities' for your chosen location. 

    Keep hold of any proof of postage receipts you receive until the refund has been completed. To keep of track your parcel, you can do so on the link below.

    https://www.royalmail.com/track-your-item 

  • WHICH COUNTRIES DO YOU DELIVER TO?

    We only deliver to addresses in Great Britain and Northern Ireland (including the Channel Islands and Isle of Man*). For the avoidance of doubt, we do not deliver to PO Boxes.

    We reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you place, we will notify you as soon as possible.

    Delivery Cost

    Free - Standard Delivery provides delivery within 3-5 working days for orders of £50 and over.  

    £3.95 - Standard Delivery provides delivery within 3-5 working days for orders under £50.

    £5.95 - Express Delivery* provides delivery within 1-2 working days for orders placed before 3 pm, Monday to Friday.

    *UK non-mainland deliveries are subject to courier availability, capacity and can therefore be subject to unforeseen delays. 

    **Express delivery is not available in all areas and geographical restrictions apply.

  • WILL YOU REPLACE MY FAULTY ITEM?

    In the unlikely event your purchase develops a problem Giro UK are here to help.

    All Giro items come with a 2 year warranty against manufacturing defects; if your product has developed a fault, all you need to do is get in touch with us using the contact us form here and let us know the problem. 

    Once we have received the item, we will conduct an assessment and if it is found to be faulty we will arrange to refund you. This way if the product is out of stock or no longer available you can buy an alternative product.

    If the exact product or style you originally purchased is not currently available (i.e. discontinued, limited edition, etc.), we will work with you to select a comparable new product as a substitution. The new product should be equal or lesser in retail value than the style you are returning.

    If you are unsure about your choice in alternative products, please contact Customer Services

  • WHAT IS THE GIRO WARRANTY POLICY?

    All Giro items come with a 2 year warranty against manufacturing defects in materials and workmanship from the date of purchase. It does not cover damage to products rendered defective due to accident, improper use, improper repair, misuse, modification, neglect, abuse, lack of maintenance, water or heat damage, improper handling or storage, failure to follow the user manual, use of force, or normal wear and tear.

    The warranty is valid for the original user of the product only. Please read the user and maintenance manual recommendations carefully. Conditions that may cause premature wear of the carrier may not be covered by the warranty.

    During the warranty period, we will (at our sole discretion) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase. The repair, replacement, or refund will be without charge except for reasonable shipping, handling and insurance charges.

    Should the product require a service or you would like to make a warranty claim, all you need to do is get in touch with us using the contact us form here and let us know the problem. 

    Please note we can only handle returns and warranty claims for items purchased from www.giro.co.uk. Should you have an issue with a product you have purchased from another retailer, please return the item to them and they will handle your warranty claim.

  • HOW DO I CLEAN AND STORE MY HELMET?

    Be gentle. Helmets are generally made of materials that can be damaged by many commonly available cleaners. Petroleum-based solvents or cleaners are especially dangerous. They can damage a helmet so that its protective capabilities are significantly reduced and this damage is often not visible.

    For best results, clean the helmet using a soft cloth or sponge, warm water, and mild soap (such as mild dish soap). Allow the helmet to air dry and then store it in a cool, dry place where it won’t get damaged.

    Be advised that excessive heat can damage your helmet. For example, in places of direct sunlight, in a dark gear bag, or the interior of a car. All of these places can get hot enough to cause heat damage (damaged helmets will appear to have uneven or bubbly surfaces). Therefore, when not being used for a period of time we recommend that the helmet be placed back into its box or case and stored in a cool, dry place.

    Lice Removal

    If you are concerned about lice infestation, here’s a simple and effective way to get rid of them:

    • Place the helmet into an airtight plastic bag for 48 hours. Then, remove the pads and use a soft cloth or sponge, warm water, and mild soap to clean the surface.

    • Discard the pads and plastic bag

    Replace pads with new ones (available from giro.co.uk or your local retailer). 

    Do not use a spray of any kind on your helmet as this may damage the helmet and affect its protective capabilities. 

  • WHAT SHOULD I DO IF MY HELMET BECOMES DAMAGED?

    Helmets aren't designed to last forever and damage is not always visible. If the helmet is visibly damaged (cracked outer shell, crushed or cracked foam liner, or any other damage) don’t use it.

    Damage to your helmet means that some or all of the helmet’s protective capacity has already been used and whilst it may look ok to you, helmet damage is not always visible. If you have any questions about your helmet please contact us.

  • HOW OFTEN SHOULD A HELMET BE REPLACED?

    We recommend replacing your helmet every three to five years depending on use and handling. This is based on observation of the average user, and factors like wear over time, weather, handling, the potential for degradation from personal care products like sunscreen or bug spray.

    While helmets kept in good condition can provide protective capability beyond the 3-5 year recommended lifespan, it’s also true that they can degrade over time. This is why we recommend replacing the helmet.

    If you fall and the helmet is impacted, you should have the helmet inspected or replace the helmet immediately, even if no damage is visible. The reason is that helmet liners are made to absorb energy from impacts and they do this through their own degradation or destruction – similar to an airbag in a car. If the liner is already compromised from an impact or other factors, it may not continue to offer the full protective capability it was designed to provide.

    If you are unsure of the condition of your helmet and or whether it should be replaced please contact us.

     

     

     
  • CAN I PAINT MY HELMET?

    We do not recommend paints or solvents of any kind be used on our helmets. These products can damage your helmet reducing its protective capabilities.

  • WHAT KIND OF WARRANTY DOES MY HELMET COME WITH?

    Any Giro helmet determined by Giro to be defective in materials or workmanship within two years from the date of original purchase will be repaired or replaced, at Giro’s discretion, free of charge. For more information on the Giro warranty, please click here

    This does not affect your statutory consumer rights. If you have questions regarding the warranty coverage on your helmet or would like to make a claim, please contact us here

    This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

  • HOW TO ADJUST THE FIT OF A HELMET

    Once you are wearing the helmet, if it is not comfortable and stable on your head, or you are unsure about the fit, follow the below steps to check;

    1. Adjust the Fit/Stabilizing System

    For safety reasons, we recommend that you do not attempt to adjust the fit of a helmet while you are riding.

    To adjust the fit tension of the fit/stabilizing system while the helmet is on the wearer’s head, simply rotate the dial adjuster on the back of the system to tighten or loosen the fit as needed. You can adjust the fit even more on helmets with systems that offer height adjustment, which allows the helmet’s fore/aft tilt to be optimised. Simply move the system’s occipital pads (at the back of the helmet) up or down for comfort and the best coverage. Experiment until you get a fit that is most comfortable.

    2. Adjust the Straps at the Ears

    With a proper fit, the front and rear straps should join at a point slightly below the ears. To adjust the strap positioning, open the adjusters on the straps around the ears, put the helmet on and slide the straps through the adjusters until they are located comfortably under the ears. Make sure there is no slack in any of the straps. Finally, make sure the adjusters are secured.

    3. Adjust the Helmet’s Chinstrap and Buckle

    Fasten the chinstrap buckle and tighten the straps until the helmet fits snugly. How snugly? You should be able to open your mouth wide enough to eat. Make sure the chinstrap is well back against the throat, NOT on the point of the chin. Straps worn on the point of the chin increase the chance of a helmet coming off in an accident. Make sure the loose ends of the strap pass through the rubber O-ring near the buckle. If it does not, the strap may slide loose and the helmet can come off accidentally. Always wear the helmet with the chinstrap buckle fastened and the strap pulled tight.

    4. Check for Proper Fit

    Once you think a proper fit has been achieved, grab the helmet with both hands and twist lightly it to the left and right. If the helmet fits properly, the skin on the forehead will move as the helmet moves. If it does not, the helmet is too loose.

    Next, grab the helmet with both hands and try to remove it by rolling the helmet forward and backward.

    THIS IS IMPORTANT. If you can roll it off the head completely, roll it so far forward that it blocks vision, or backward far enough to expose the forehead, it doesn’t fit correctly. If you cannot adjust the helmet to fit properly according to these instructions, DO NOT USE THE HELMET. Replace it with a different size or model.

    Once you are satisfied that the helmet fits correctly and that all straps are properly adjusted, take a short test ride. Make any minor adjustments to improve comfort and stability. If you have questions about fit, please get in touch

  • HOW TO MEASURE YOUR CYCLE HELMET SIZE?

    Determine Your Size

    To determine the correct size, you need to measure the circumference of the head. To do this, wrap a tape measure around the head, keeping the tape just above the ears and level from front to back. Once you’ve determined the correct measurement, you can select a helmet in the correct size or size range using the size chart below as a guide.

    Put the Helmet On

    Start by putting the helmets on and checking to make sure the helmet fits comfortably and securely. Helmets with a fit/stability system should fit with just a little room between your head and the headband when the fit system is loose. If it does not, you should replace it with one that does. Helmets without a fit/stability system (pads only, such as a full-face helmet) should fit snugly but comfortably.

    Once on and adjusted, a helmet should fit snugly on the head so that the skin on the forehead moves slightly when the helmet is moved back and forth. It should not cause a headache or be uncomfortably tight.

    You should always wear the helmet positioned low enough in the front to protect your forehead, but not so low that it hinders your vision. A space of approximately 1 inch/2.5cm between the edge of the helmet and your brow is a good reference.

     

    Cycle Helmet 

    Snow Helmet

  • HOW DO I CHOOSE A NEW HELMET THAT FITS PROPERLY?

    Proper helmet fit is essential because the helmet’s performance can be compromised if it doesn’t fit properly. Other factors such as design, features, and price are also considerations when choosing a helmet. 

    Finding the correct fit is easy if you follow the guidelines below. For more tips on fitting helmets, watch our video here. The best way to choose the correct helmet is to make sure it meets the criteria below, this means that it will fit properly and provide the best protection.

    Your helmet should:

    a) Fit your head comfortably and securely;

    b) Offer maximum coverage for the type of ride you are undertaking;

    c) Be worn correctly for the type of ride you are undertaking.

    In order to offer you the best fit possible, Giro makes helmets in many sizes including:

    • Small = 52 – 55.5cm / 20.5 – 21.75in.
    • Medium = 55 – 59cm / 21.75 – 23in.
    • Large = 59 – 62.5cm / 23 – 24.25in.
    • XLarge = 62.5 – 65cm / 24.50 – 25.50in.
    • Youth XS/S = 49 – 52cm / 19.25 – 20.5in.
    • Youth M/L = 52 – 55.5cm / 20.5 – 21.75in.

    Note that Youth Launch and Crue snow helmets follow the same sizing as Youth Dime.

  • HELMET SAFETY

    What is the Safest Helmet?

    Every impact is a unique event with multiple variables and you can’t predict exactly how those variables will impact the helmet as a result of an accident; meaning this is a very difficult question to answer. 

    The primary purpose of a helmet is to help reduce the chances of, and/or the severity of, head and brain injury from a fall or crash. So, the need to understand which helmet(s) provide the best protective capability is a common question.

    With so many variables at play, from rider mass and velocity, surface friction and density, temperature, to biological variances and more – there is a huge range of factors that prevent us from knowing exactly what will happen when you fall. And it is important to understand that there is no single helmet that can prevent all potential injuries.

    Helmet testing provides us with data that demonstrates how effective a given helmet can be at managing energy across the scenarios outlined in various helmet standards test protocols. We impact test about 200 helmets of each model during development to understand how that shape works to the various worldwide standards and to our own internal standards. Each test accident that we undertake is different, and in some tests, the “better” helmet from one scenario may not be as effective when tested in a different scenario or compared to another helmet. 

    Nearly every type of activity has a standard that we test to, and those test results can be taken as a predictor of the helmet’s potential to help reduce the chances or severity of the injury. 

    What is the Best Helmet Standard?

    Based on the variety of activities and design criteria, our point-of-view is that there is no single best standard. This is why we recommend that you choose a helmet that meets the most relevant standards for the type of activity you enjoy.

    There are many different standards that help to define the spectrum of helmets, and each standard is based on the specific type of activity and user that wears them. Each standard has a unique set of criteria too, based on research or other factors that can influence the development of the standard. And over time, standards evolve based on research and technological advances.

    But that data is not equivalent to a guarantee, because there is no way to correlate the test results directly to every crash.

    For more information on the standards for Cycling, Snowsports, and Powersports, we recommend that you visit CyclePlan.co.uk or Helmetfacts.com to learn more.

    What is MIPS?

    The Multi-directional Impact Protection System (MIPS) is a low-friction liner inside the helmet that helps to reduce rotational energy to the brain in an angled impact. The MIPS system allows the helmet to rotate independently around your head, redirecting impact energy and providing more protection in certain impacts.

    Based on observation from our own testing and from a review of MIPS’ data, we believe that helmets equipped with MIPS can provide more protection in certain impacts. Research into the effectiveness of this technology, and how to further improve it is ongoing and we are at the forefront of this work. For now, we are believers in the potential of this technology to enhance the protective capability of helmets.

    Is a MIPS Helmet Safer than a Non-MIPS Helmet? 

    Helmets are designed to reduce as much energy as possible while meeting and exceeding stringent safety standards. Through our extensive trials, we believe that helmets equipped with MIPS can provide an additional measure of protection in certain impacts. However, every crash is different, making the individual results difficult to quantify.

    What is Conform Fit Technology?

    Conform Fit™ is our proprietary fit system designed for the Range™ MIPS and Stellar™ MIPS helmets. Conform Fit allows the outer shell of the helmet to move and adapt to the size of your head, guaranteeing best-in-class comfort and fit, as well as the lowest profile helmet possible.

  • ARE GIRO HELMETS COMPATIBLE WITH POV CAMERAS

    Some models feature our integrated POV camera mount which is designed to break away in the event of an impact. We do not recommend mounting cameras or other accessories to helmets since they can damage the helmet or potentially reduce its effectiveness in the event of an impact.

  • WHAT IS THE WARRANTY POLICY FOR GIRO SHOES?

    Giro cycling shoes determined by Giro to be defective in materials or workmanship within two years from the date of original purchase will be repaired or replaced at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. For more information on the Giro warranty, please click here

    If you have questions regarding the warranty coverage on your helmet or would like to make a claim, please contact us here

    This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

  • DO GIRO MTB SHOES ACCEPT TOE SPIKES?

    Many Giro MTB shoes are designed to accommodate the use of toe spikes when additional traction is needed for walking. Some models are packaged with toe spikes, which can be easily installed with the supplied wrench.

    Note: Due to the design differences between various brands and styles of toe spikes in the market, the use of toe spikes other than those supplied with Giro shoes or those available via Giro, can void the warranty.

  • CAN I REPLACE SMALL PARTS ON MY SHOES?

    We offer replacement part kits for the ratcheting buckles and straps, as well as the pedal cleat inserts and toe spikes (for MTB shoes). We also offer replacement parts for the walking pads on some models. You can order these parts through your local authorised Giro Footwear dealer, or through the website directly.

    Note: You should only use genuine Giro replacement parts as using other non-Giro parts can void the warranty.

  • HOW TO CLEAN AND CARE FOR GIRO SHOES?

    When properly cared for, your new Giro cycling shoes will offer many miles of performance. Below are some tips when it comes to looking after your new shoes:

    • To clean shoes covered in mud, dirt or road grime, wipe them clean with a damp sponge or cloth.
    • Never clean shoes in the washing machine.
    • Do not clean your shoes using strong detergents or abrasive pads or brushes.
    • Do not expose your shoes to extreme heat or use a fire, radiator, blow dryer or another heat source to dry your shoes. This can damage them and void the warranty.
    • Shoes and pedals may not engage properly in cleats that are dirty or have excessive wear. Regularly check cleats and cleat area for dirt or debris and replace worn cleats as needed or recommended by the pedal manufacturer.
    • If shoes become wet, stuff with newspaper to help absorb moisture and maintain shape. In most cases, newspaper will dry wet shoes overnight.
  • HOW DO I ADJUST THE ARCH SUPPORT IN GIRO SHOES?

    If your shoes feature a footbed with a non-adjustable arch, you can purchase our SuperNatural Fit Kit as an upgrade, and swap out the footbeds which provide a more customised fit and support for comfort and efficiency.

    If your shoes are equipped with our adjustable SuperNatural Fit Kit Insoles, you can choose from the three different arch supports supplied with the kit to customise the fit and feel of the shoes to meet your needs:

    • Large arch support = maximum height and support
    • Medium arch support = medium height and support
    • Small arch support = lowest height and support

     

    We recommend that you start by choosing the arch support that most closely matches to the contours of your arches or the insole of your existing cycling shoes, and provides you with the most comfortable fit. You should consult with your local bicycle fit expert to tune your fit for maximum comfort and performance, especially if you experience significant or consistent pain while riding.

    To Start

    Start by trying the shoe with the installed Medium (orange color) arch support, which works well for a majority of riders. You may want to ride with the stock setting to see how it feels during a normal ride.

    To Adjust the Arch Support

    To change the level of support, simply remove the insole from the shoe and peel off the arch support attached to the bottom of the insole. Then install a different arch support based on your desire for more or less arch support.

    Arch Too High

    If the arch support presses uncomfortably into your foot or if you are experiencing any lateral discomfort (on the outside edge of your feet), try a lower arch support.

    Arch Too Low

    If you are experiencing cramping or hot spots under the feet, or the arch of your foot feels unsupported or flat, try a higher arch support. Once you’ve set the arches to your preferred level of support, we recommend that you take the extra arch supports along on a test ride in case you want to make changes once you’re on the bike.

    Compatibility with Custom Orthotics

    Giro shoes are designed to accommodate a wide range of fit adjustments; however, we cannot guarantee the fit with custom orthotics. We advise you to work with your orthopedist and/or a professional bike fit technician if you are considering the use of custom orthotics with Giro shoes.

  • WHICH FIT IS RIGHT FOR YOU?

    Performance Fit

    The Giro Performance Fit supports a low-to-mid-volume foot comfortably and securely. This is the most popular fit option.

    High-Volume Fit

    The Giro HV Fit is designed for riders with wider feet (D to EE) and provides extra width, greater overall volume or extra tall instep. It also provides the best fit if you use a custom orthotic since they can be thicker than our stock footbeds.

    Women’s Performance Fit

    The Giro Women’s Performance Fit is designed with lower volume compared to the standard Performance Fit, with a narrower heel cup and forefoot width.

    Which pedals are compatible with Giro shoes?

    Giro shoes have been designed to be compatible with the most popular clipless pedal and cleat systems for the type of riding they are intended for. To ensure compatibility, please read the instructions provided with your clipless pedals to confirm specifications and proper installation, maintenance recommendations and adjustment options of the cleat and pedal system.

    Note: some pedal systems may require the use of an adapter. If you have additional questions about pedal compatibility please contact us.

    How should the pedal cleats be attached to the shoe (if the shoes are designed for clipless pedal systems)?


    Installation

    Install the cleat system as per the instructions provided with your pedals. We recommend that you consult the owner’s manual or instructions that come with your pedals to be sure your cleats are installed correctly.

    Positioning 

    Cleat positioning is a matter of personal choice and can affect your riding comfort, power, and efficiency. Positioning the cleat over the ball of the foot or slightly forward should maximize your power output. Positioning the cleat slightly behind the ball of the foot may increase comfort.

    When you first attach cleats to the shoe sole, temporarily tighten cleat bolts to 22 in. lbs. (2.4Nm).

    Once you have determined the optimal cleat position, firmly tighten the cleat mounting bolts. For final mounting, the recommended cleat bolt torque is 41-52 in. lbs. (5-6Nm). Do not over-tighten bolts.

    We recommend that you follow the torque instructions for the cleat system and use those specifications if they indicate lower torque settings. You should never exceed 6Nm should when attaching the cleats.

    Before Riding

    Before riding wearing your new shoes with cleats and clipless pedals, you should practice using the shoe and clipless system.

    Practice clipping in and out of the pedal while keeping one foot on the ground to maintain balance.

    When riding for the first time, find a clear area to practice clipping in and out of the pedal system until the motion becomes familiar.

  • HOW TO FIND YOUR SHOE SIZE

    Giro cycling shoes are available in men’s and women’s styles in a variety of sizes to ensure a comfortable, supportive fit. Use this size chart as a guide or contact us for assistance.

  • HOW TO FIND YOUR CLOTHING SIZE

    Giro clothing is available in men’s, women’s and youth sizes and tailored to the needs of cyclists.

    While we strive for the most consistent fit possible, some styles may fit differently than others. 

    Use the below size guides as a guide when deciding what size to buy.


    Men's


    Women's

  • HOW TO CLEAN MY GIRO CLOTHING?

    Please refer to the garment label for instructions specific to the item of clothing.

    As a general rule, machine wash cold with similar colours.

    Do not bleach, do not dry clean.

    Only tumble dry or iron garments where the label specifically says this is acceptable.

  • WHAT IS THE WARRANTY POLICY FOR GIRO CLOTHING?

    Giro cycling clothing determined by Giro to be defective in materials or workmanship within two years from the date of original purchase will be repaired or replaced at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. For more information on the Giro warranty, please click here

    If you have questions regarding the warranty coverage on your helmet or would like to make a claim, please contact us here

    This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

  • WHAT IS THE WARRANTY POLICY FOR GIRO GLOVES?

    Giro cycling gloves determined by Giro to be defective in materials or workmanship within two years from the date of original purchase will be repaired or replaced at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. For more information on the Giro warranty, please click here

    If you have questions regarding the warranty coverage on your helmet or would like to make a claim, please contact us here

    This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

  • HOW TO CLEAN MY GIRO GLOVES?

    Synthetic Gloves

    For best results, clean the gloves using lukewarm water and a mild liquid soap or cleaner. Then allow the gloves to air dry away from direct sunlight. When almost dry, you can put the gloves on to give them shape, and then gently remove them. Make sure they are laid flat.

    Leather Gloves/Leather Palm Gloves 

    For gloves with leather, extra care will help to extend the life of the gloves, and a good leather conditioner can help to keep the leather supple since washing can damage it.

    STEP 1

    Use lukewarm water and mild soap to gently wash the glove (you can wear the glove while washing to help maintain the glove’s shape).

    STEP 2

    Gently pat dry with a towel to remove excess water.

    STEP 3

    You can put the gloves on to give them shape, and then gently remove them. Make sure they are laid flat.

    STEP 4

    Hang to air dry away from heat or direct sunlight.

    STEP 5

    When almost dry, you can put the gloves on to give them shape. You can also gently rub a good leather conditioner into the leather to help keep it supple.

    NOTE: Never dry clean, bleach or tumble dry!

  • WHICH GLOVE IS RIGHT FOR ME?

    Road Gloves

    Short-finger designs provide a layer of protection and enhanced grip at the handlebars. Padding enhances comfort by reducing vibration and shock from rough road surfaces.

    Dirt Gloves

    Full-finger designs offer extra coverage to protect hands from falls, grit, and grime, as well as enhancing the grip of the bars. Padding helps to reduce impact energy without compromising grip or bar feel.

    Winter Gloves

    Winter gloves help to insulate against cold & moisture without compromising comfort or control at the handlebars. Every model offers a suggested temperature rating to help ensure you’re properly prepared.

  • HOW DO I FIND MY GLOVE SIZE?

    Giro gloves are available in men’s, women’s and youth sizes and tailored to the needs of cyclists.

    While we strive for the most consistent fit possible, some glove models may fit differently than others. For instance, leather gloves will stretch and “break-in” with time and use, so they may feel snug when new compared to similar synthetic glove designs.

    Also, winter gloves are designed to have a little more interior volume in order to trap heat, so they may feel roomier than a comparable mountain bike or long-finger road glove.

    Measure the length and diameter of your hand as illustrated, and use the corresponding chart to determine your size.

    Hand Width

    Wrap the tape measure around your hand at the widest part of the palm, and lightly close your hand before taking the measurement. This is your Hand Width measurement.

    Hand Length

    Use a tape measure to determine the length of your hand from the tip of your longest finger to the base of your palm at the wrist. This is your Hand Length measurement.

  • WHAT IS THE WARRANTY POLICY FOR GIRO SNOW HELMETS AND GOGGLES?

    Giro products determined by Giro to be defective in materials or workmanship within two years from the date of original purchase will be repaired or replaced at Giro’s discretion, free of charge. This does not affect your statutory consumer rights. For more information on the Giro warranty, please click here

    If you have questions regarding the warranty coverage on your helmet or would like to make a claim, please contact us here

    This warranty does not cover defects, damage, malfunctions, or failures resulting from abuse, neglect, improper care, alteration, collision, or a crash.

  • IMAGE DISCLAIMER

    Every care has been taken to use images that most accurately reflect the actual colour of products. However, this is not always an exact representation of the product colour and slight variations may occur.

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