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WHAT’S YOUR RETURN POLICY?

If you’ve changed your mind or simply decide that your Giro product isn’t right, you can return it to us within 30 days of receipt.

You will naturally wish to inspect the products you order and check for compatibility. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition.

Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.

We do not accept, used, altered, or damaged items.

We may not be able to issue you a refund if the value of an item is diminished by something that you have done for example;

  • Fitted
  • Broken
  • Marked / Stratched
  • Oil Contamination

The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Giro UK cannot accept responsibility for returned parcels that are not delivered to us.

Only items purchased at www.giro.co.uk can be returned. Products purchased from another Giro retailer must be returned to the original retailer where the purchase was made. 

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